职位薪资：15-26K·14薪
经验：5-10年
学历：大专
类型：全职
1.Responsible for the establishment, maintenance and improvement of the department's quality management system, and be responsible for the business quality control of the department.
2.Responsible for communicating with service teams on issue identified in quality monitoring, help team with performance improvement.
3.Responsible for quality management communication with external departments, such as service, product, procedure issues identified through competitor analysis.
4.Participate in and plan various quality management activities, such as participating in company quality committee, etc.
5.Participate in quality related projects planning, progress and result reporting.
6.Responsible for weekly and quarterly reports on service quality.
7.Responsible for QA team internal skill enhancement training planning.
8.Reasonable arrangement of subordinate staff, responsible for daily operation and maintenance management and personnel management.
9.Unscheduled business trips to guide and support QA work of other premises and overseas teams.
10.Complete other works assigned by line managers.
Qualifications
1.Full-time bachelor's degree or above with team management experience.
2.3-5 years' experience in operation management or quality management in call centers, those who have tourism industry background preferred.
3.Ability of listening, speaking, reading and writing in both Chinese and English.
4.Familiar with Call Center Quality Inspection System. Ability to formulate quality standards according to business with improvement plans.
5.Excellent logical thinking ability and communication skill, can communicate, negotiate with both internal and external department.
6.Excellent time management ability, strong data mining and analysis ability
7.Project experience preferred.
