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客户服务管理
工作职责Job description:
通过电话、邮件、网络等方式为客户提供IT技术支持服务,包括
Provide technical support or services to the customers by phone, E-mail, network and other ways , including :
1)计算机相关软、硬件的故障诊断,排错和升级;
Fault diagnosis and upgrade of related hardware and software;
2)Windows系列(2000、XP、Win7)操作系统及桌面管理,软硬件支持;
Operating system, desktop management,software and hardware support for windows series (2000, XP, Windows 7).
3)负责知识库技术文档的维护工作。
Responsible for the maintenance of knowledge base.
岗位要求Job description:
1.相关专业大专或以上
College degree or above on relevant majors
2.3年以上客户服务中心或者help desk等相关工作经验,日企工作经验优先;丰富的计算机硬件、软件和网络等相关知识。有Call center从业经验者优先考虑。
More than 3 years customer service center or help desk and other related work experience. Japanese companies working experience is preferred; Rich knowledge of hardware, software and other related area. Call center industry working experience is preferred
3.掌握企业网络的基本概念、应用和相关系统疑难解除,包括Office软件、防病毒、打印等各项应用的使用和故障排除,并熟悉相应的服务流程与规则。
Master the basic concept of enterprise network, application and solution on related system difficulties, including the use and troubleshooting of office software, anti-virus and print applications, etc. Familiar with the process and rules of corresponding service
4.具有良好的客户沟通能力和协调能力,良好的团队合作能力及任务执行能力,耐心倾听以及具备良好的心理素质;
Team player, listener. Strong executive ability. Have good communication and coordination skills, and excellent psychological quality
5.日语口语及写作能力强优先考虑,或能够运用英语进行会话、Email交流。
Have excellent speaking and writing skills in Japanese is preferred, or be able to use English in conversation and Email communication
6.有相关的资格证书优先考虑
Have relevant qualification certificates is preferred
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工资分布图(k)
数据来源于看准用户,取自该职位最近一年内员工发布的工资信息。
月平均7829(个)
职位需求分布(个)
数据来源于看准用户,取自该职位最近一年内员工发布的工资信息。
爆料
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