职位薪资：10-15K
经验：5-10年
学历：本科
类型：全职
Principal responsibilities:
• Implement RBWM plan including sales goals, new acquisition targets, customer expansion plan in alignment with bank strategy and direction.
• Focus on customer development by leading the team to provide a wide range of banking services and solutions to potential customers and maintain the incoming customer base at initial stage.
• Coach the team to achieve business goals and meet customer expectations right to the target in terms of efficiency, accuracy, timeliness and professionalism
• Provide insights to management and internal counterparties regarding formulating an effective acquisition strategy in the context of local markets.
• Handling customer complaints and maintains the highest levels of customer satisfaction.
• Managing overall team performance and sales productivity.
• Accountable for the line management, sales management and coaching of the acquisition team.
• Recruit, manage and develop the team to ensure they know the job expectations and career development path.
• Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
• Cooperate with local outlets, segment specialists and assist Zone Manager to deliver local customer acquisition strategy.
• Maintain a robust control environment in the team to ensure conformance with internal standards, policies and procedures, effective management of risks, and legal and regulatory compliance.
• Ensure all compliance, control measures and conduct operational risk management are undertaken within the team.
Qualifications：
• Strong customer service orientation, out-going and aggressive personality, good communication and interpersonal skills, ability to work under pressure.
• Strong leadership and team management skills.
• Solid experience in customer portfolio management.
• Proficiency in both English and Chinese, with good knowledge of PC application software.
