职位薪资:10-12K·13薪
经验:不限
学历:本科
类型:全职
工作职责:
Key Roles and Responsibilities
We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?
Assist customers with their inquiries and concerns in English via phone, chat, or email;
Communicate effectively with customers, showing empathy and patience;
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
Advocate the Trip.com culture both internally and externally;
Assist with ad hoc projects assigned by Team Leads / Supervisors.
福利待遇:
Benefits:
opportunities to work in a leading travel company with excellent colleague
competitive salary and benefits:9.5-11k including bonus after training period
you will receive comprehensive training and ongoing support to help you develop your skills and knowledge of the travel industry.
opportunites for career advancement, you will be able to learn about different areas of the company and potentially move into other roles within the organization.
任职资格:
Qualifications
Proficiency in both verbal and written English
Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
Why Trip.com Group
Joining Trip.com Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward!