职位薪资：9-12K
经验：不限
学历：本科
类型：全职
Roles and Responsibilities:
· Handle the day-to-day volumes of the assigned tasks and ensure the
given SLAs (Service Level Agreement) are met per quality standards.
· Maintain records of day-to-day work by updating trackers to reflect work done.
· If there is a possible default on SLAs (Service Level Agreement) or
quality, flag the escalation in time to the manager or lead.
· Communicate with JP retail team via business mail and phone call,
collect business requirements and reflect on daily operation to improve
catalog service and customer online experience.
· Communicate with Chennai and RO program team via business mail and phone call to do the information exchange.
Basic Qualifications：
· Excellent written and reading and oral skills in Japanese, and English
· Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely
· Basic MS Excel skills. Eg. data entry/filter/common formula/pivot table.
· Familiarity with navigating the internet – research
techniques on the internet and finding required information quickly
· Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution
· Fast learner
· Ability to work under pressure with high volume workloads
or complex circumstances; comply with Service Level Agreement is also
required
· Enable work during weekends and holidays
· JLPT N1
Preferred Qualifications：
· College degree or above, with oversea experience or work experience in Japanese is preferred
· Fair listening and speaking skills in English
· 1 – 2 years of experience in data-driven business
operations processes – BPOs, Operations processes where associates are
required to handle large volume of data as part of their daily tasks
and take decisions based on analysis of such data
· Experience working on process improvement processes like Kaizen etc. is a plus
· Excellent MS Excel skills– ability to mine voluminous data for specific detail according to instructions provided
