苏州萨瑟兰信息咨询有限公司

Established in 1986， Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester， N.Y.， Sutherland is one of the world's independent BPO companies employing over 30，000 professionals across 35 operation centers and business operations located in the Philippines， China， India， the United Arab Emirates， Egypt， Bulgaria， the United Kingdom， Canada， the United States， Mexico， Jamaica and Colombia. Since inception， Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. The focus of the mission is not just cost reduction， but driving business performance improvements across processes spanning revenues， cash flow and capital utilization as well as maximizing customer satisfaction， and enhancing overall competitive advantage of the client organization. The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients' customers and cover both the revenue and cost sides of the client's business operations including corporate functions such as F&A and HR. Industry Focus Technology， Telecom， Retail， Banking， Travel & Transportation and Healthcare Service Offerings 1. Business Transformation: Business/Process Consulting / Performance Optimization/Transformation 2. Knowledge Processes: Business & Financial Research / Analytics/Analytics-enabled Services 3. Back-office Management: Industry-specific Services/ F&A/ HRO 4. Front Office Management: Customer Lifecycle Services/ Technical / Customer Support Services Differentiators 1. Operational Analytics Deployment of advanced Analytics to derive insights that accelerate and exponentially impact service cost reduction/ revenue growth / C-SAT enhancement 2. Technology Innovation Sutherland services are proprietary technology-enabled and platform based to ensure service delivery predictability， scalability and repeatability. 3. Revenue-enabling Solutions Proprietary Sutherland platforms and portals can be deployed on behalf of or as an interface to a client environment to create multiple revenue generating service delivery models. 4. Outcome-based Commercial Models Sutherland is a pioneer of outcome-based commercial models. sunny.