1. Sales Acumen 销售技能
· Understands basic retail KPIs, is regularly aware of the store’s daily and weekly KPI targets and actively collaborates with team members in reaching these targets.
· Focuses on the customers in his/her zone and effectively prioritizes their needs over operational tasks.
· Regularly closes sales and maximizes opportunities and can demonstrate evidence of selling
throughout the day.
2. Customer Service 客户服务
· Consistently asks appropriate questions to customers and actively listens to find out their needs and
· Interprets the verbal and non-verbal behavior and buying signals of customers and offers appropriate service.
· Consistently adapts his/her service approach with different types of customers.
3. Brand and Product Knowledge 品牌和产品知识
· Demonstrates positive attitude and interest towards denim (or fashion) and customer
· Fully and accurately understand product knowledge, actively seeks for and uses Brand and product knowledge to sell
· Is interested in learning about the brand and shows a passion for products in the store, and be willing to share this enthusiasm with customers to increase sales.
4. Flawless execution of operations & process 准确执行店铺运营流程和规定
· Understands the benefit of policies and procedures and adheres to them
· Is detail-oriented in receiving, displaying, selling, counting, and replenishing product, in maintaining a clean and organized store environment
· Consistently completes operational tasks accurately and in a timely manner.
· Is aware of all safety and security standards and equipment, actively using them to keep a safe working environment, and keeps calm during emergency situations.
5. Teamwork 团队协作
· Understands the benefits of teamwork and is able to work as part of a team
· Resolves differences with teammates respectfully
· Proactively seeks for and receive feedback, works actively to improve himself/herself