EBS 数据库管理员

职位描述

Key Objective

1. Working within Solution Support Center in Greater China to deliver proactive and reactive technical support to these customers, both onsite or from office
2. Developing sets of standard deliverables to customers in managing and maintaining environments based on Oracle eBusiness Suite.
3. Assisting customers to maximize the stability, availability and performance of their critical business systems.
4. Maintain good relationship with other parties in Oracle Corporation and train junior engineers to enable them for Oracle new products support



Responsibilities:

1. Proactively working with ACS customers to ensure their successful deployment of Oracle eBusiness Suite

2. Providing Assistance to service delivery team in critical situation as requested.

3. Tasks ranging from daily Apps Support, Apps Upgrade, performance review, patch analysis, enhancement solution design with implementation and SR reviews.

4. Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

5. Respond and resolve service requests within Key Performance Indicator targets

6. Developing high quality, standard deliverables and methods to promote efficient service delivery

7. Researching and responding to technical enquiries from customers

8. Maintaining an up-to-date and in-depth knowledge of new products released in the market.

9. Maintaining product expertise within own area of specialization



Qualifications

1. B.A./B.S. in a technical field or equivalent experience required

2. Minimum 10 years IT experiences, at least 8-year solid experience in consulting or supporting Ebiz SCM, Manufacturing and Costing modules including PO, INV, OM, WIP, BOM, CST, ASCP, OPM, WMS etc;

3. Mainly work in Manufacturing and Costing modules; With SCM cloud or Financial modules experience will be an additional advantage.

4. Solid experience and deep knowledge of EBiz R12;

5. Proven experience on EBS SCM or ASCP business solution design;

6. Proven experience of Oracle eBusiness Suite DBA/DEV including System Administration in Oracle Applications on R12 is definitely an advantage

7. Oracle eBusiness Suite Architecture including good understanding of technology stack

8. Capable of performance tuning is definitely an advantage

9. Average UNIX skills is an additional advantage, preferably Linux, additional NT/Win2K skills useful.

10. Fluent in English and Mandarin, plus advantage with Cantonese speaking



PERSONAL SPECIFICATION
1. Proven success of working on own initiative and managing client/end users expectations

2. Strong troubleshooting skill

3. Excellent problem solving and analytical skills

4. Ability to work under pressure in escalated situations

5. Independent working capability and deep understanding of “Assigned Tasks’ Ownership”
6. Excellent written and verbal communication skills
7. Self motivated and resourceful
8. Good team work spirit is essential
9. Good presentation skills
10. Willingness to travel in GC as requested

公司简介

甲骨文公司（Oracle）是世界上最大的企业软件公司， 向遍及145多个国家的用户提供数据库、工具和应用软件以及相关的咨询、培训和支持服务。甲骨文公司总部设在美国加利福尼亚州的红木城，全球员工超过40,000名，2003财年收入达到95亿美元，是《财富全球500强》企业。自1977年在全球率先推出关系型数据库以来，甲骨文公司已经在利用技术革命来改变现代商业模式中发挥关键作用。甲骨文公司同时还是世界上唯一能够对客户关系管理―操作应用―平台设施进行全球电子商务解决方案实施的公司。