职位描述
APAC Village Training Supervisor - VTS
Purpose of the position: Why this position?
Prepare, develop and level up the GO-GE Teams in terms of Soft + technical skills. Engage & accompany our GO-GE teams with a combination of 4 elements of training: classroom, coaching, mentoring & on the job training. Develop our GO-GEs aligned to Culture & Brand, Safety Hygiene & Risk & General Skill learning & training actions. Ensure consistency in communication with main stakeholders such VTM/HRM aligned with UDT vision & ambition.
Responsibilities:
- Responsible for developing, coordinating, and implementing various Learning & Development training initiatives aligned to training content & tools.
- Supporting and facilitating all GO-GE development initiatives as supervisor to the Village Training Manager.
- Analyzes, develops, and improves training modules and tools in conjunction with Village Training Manager.
- Optimizes tools & procedures.
- Personally, facilitates and co-facilitates training programs aligned to the monthly & seasonal priorities.
- Evaluates impact of training solutions.
- Documents and reports training results.
- Assures local training compliance aligned to all Mandatory trainings.
Operational missions:
Mission 1:
Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms:
- TRAINER: Facilitate training with excellence. Inspire them!
- COORDINATOR: Coordinate technical trainings and talent development with main actors.
- ADMINISTRATOR: Validate, record, report training activity & results.
Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions
Mission 2:
Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platform in each resort.
Mission 3:
Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviours & Entrepreneurial Mindset.
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