中国建设银行95533客户服务成都中心

中国建设银行95533客户服务成都中心，是建行首家总行级集中式客户服务中心，服务范围覆盖全国，2006年、2007年、2008年分别荣获“中国最佳新建呼叫中心”、“中国最佳客户服务中心”及“亚太最佳客服中心”称号，现根据业务发展需要，95533成都中心面向社会诚意招聘客户服务代表。我们将为优秀人才提供优厚的薪酬待遇和广阔的个人职业发展空间。中国建设银行95533客户服务成都中心成立于2005年年底，是建设银行乃至全国金融系统内首家总行级集中式客户服务中心，现有人工座席530人，服务覆盖全国19个省市。她以建设银行自行开发的具有国际先进水平的客户关系管理操作系统和一体化电话银行系统为操作平台，将先进的通信、网络功能与客户信息管理和银行服务结合起来，通过电话、短信、邮件、网上留言、BBS等方式为广大建设银行客户提供全面、优质、高效、规范的全天候专业金融服务，是建设银行重要的客户问题解决中心、产品营销中心、服务体验中心和信息采集中心。95533成都中心秉承建设银行优秀的企业文化和核心价值观，坚持贯彻“以客户为中心”的经营服务理念，以“成为国内领先、国际一流的呼叫中心”为目标，全面引进国际先进管理经验，在一年多时间内实现了各项业务的超常规跨越式发展，服务内容除咨询投诉服务外，涵盖挂失、转帐汇款、缴费、基金买卖等多项人工辅助交易服务以及贵宾服务预约、贷款预约、携程商旅服务、信用卡授权、自助设备监控等增值服务，并承担了客户回访、满意度调查、外呼营销等服务职能；服务渠道在电话服务的基础上，进一步拓展为包括网上邮件服务和淘宝网、百度等互联网站“建行工作室”论坛BBS服务在内的综合性、全方位客户服务平台；服务分工已实现电子银行、高端客户、公司业务、投资理财业务、个人贷款业务、英语服务等多技能、多语种专业化服务，2006年，成都中心凭借其突出的发展业绩，得到了业内外专家同仁的高度评价，在各种评选活动中崭露头角。Brief Introduction of the Winning Units:95533 Chengdu Customer Service Center of CCB, founded at the end of 2005,is the first headquarter – level call-center of CCB,even the first one of all financial setup in China. Chengdu Center has 530 agents, with the service scope of 19 provinces. Based on the self- developed OCRM & CCI system, which has world-class level. Chengdu Center integrates the internet, customer information management and banking service, through all kinds of service channels, such as telephone, short message and e-mail , offering standard, high-quantity and 24 hour banking service. Chengdu Center is an important problem handle center, products sales center, service experiencing center and information collecting center.Chengdu Center shares the excellent enterprise culture and value of CCB, practices the theory of “customer centered”. “To be the leader in domestic and world-class call center” is the goal of Chengdu Center. To realize this goal, Chengdu Center brings the advanced experience, keeping a constant, high-speed and healthy growth. They extent Their service business from inquery,advice,complaint,lossreport,remittance,transfer,bill payment, fund sales to many kinds of appointment service. Also, they start the return visit / satisfaction investigation and sales outbound. Chengdu center expands service channels from telephone to short message /e-mail and BBS.They start the specialized service of electronic banking business/VIP customer business/ corporation business/ investment business/ personal loan business and English service. Customer service is getting more and more specialized and different.