HRBP

Key Roles and Responsibilities  Partner with HRBP Manager to ensure delivery of services in accordance with agreed performance targets and in line with compliance, continuously driving improvement of activities and projects for service excellence and consistent customer experience.  Work closely with business leaders to create high performing organizations with a focus on employee engagement and team effectiveness.  Lead & manage HR projects and services related to performance management, employee relations, recruitment, succession planning, compensation, compliance, talent development and organizational design.  Timely review and update of HR policy, SOP and documents in close collaboration with key stakeholders.  Be responsible to facilitate plans on employee communication, proactively assess employee pain points and develop workable solutions in consultation with management.  Participate in selection & assessment of critical / management positions  Help drive processes and procedures to maintain a safe and inclusive work environment (business continuity, incident management).  Collaborate with other geography HR teams to identify and manage local impacts of HR solutions and to define specific local needs.  Perform other related duties based on the business needs. Qualifications  Bachelor degree or above, majored in Human Resources Management will be a plus;  At least 5 year’s working experience in HRBP field, experience in call center or MNC is favorable;  Excellent written and verbal communication skills in English and Mandarin;  Solid knowledge of HR process & system, rich experience in recruitment, performance management, employee relations, organizational development, etc;  Good project experience and project management skills, able to coordinate internal and external resources to achieve goals;  Strong cross-cultural communications and leadership, influencing and consultative skills;  Strong business and HR acumen, including strong problem solving skills, multitask skills, critical thinking, and self-initiative  Education or working experience outside of China is desirable.