Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is an international hotel investment and management group with deluxe and first class hotels, resorts and residences in sought-after destinations around the world. The Group now operates, or has under development, 44 hotels representing over 11,000 rooms in 28 countries, with 18 hotels in Asia, 13 in The Americas and 13 in Europe and the Middle East. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.文华东方酒店集团文华东方酒店集团是一个国际酒店投资及管理集团，在全球最受欢迎旅游目的地经营顶级奢华酒店，度假村及酒店公寓。截至目前，文华东方酒店集团拥有已开业及在筹备开业酒店44家，超过一万一千间客房，遍布28个国家。其中18家位于亚洲，13家位于美州，13家位于欧洲及中东。此外，集团已开业酒店及在筹备开业酒店中14家文华东方酒店与酒店公寓并立。Our Guiding Principles・DELIGHTING OUR GUESTSWe will strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. In fact, we are committed to exceeding their expectations by surprising them with our ability to anticipate and fulfill their wishes.・WORKING TOGETHER AS COLLEAGUESWe will emphasize the sharing of responsibility, accountability and recognition through a climate of teamwork. By working together as colleagues and by treating each other with mutual respect and trust, we will all contribute to the Group’s overall success more productively than if we worked alone.・PROMOTING A CLIMATE OF ENTHUSIASMWe are committed to everyone at Mandarin Oriental by providing a caring, motivating and rewarding environment. As an industry leader, we are committed to bringing out the best in our people through effective training and meaningful career and personal development, and by encouraging individuality and initiative.・BEING THE BESTWe will be an innovative leader in the hotel industry and will continually improve our products and services. We will seek from our suppliers the highest quality products and services at the best value.・DELIVERING SHAREHOLDER VALUEWe are committed to being a growing company. Our successes will result in investment returns which are consistently among the best in the hotel industry.・PLAYING BY THE RULESWe will maintain integrity, fairness and honesty in both our internal and external relationships and will consistently live up to our commitments.・ACTING WITH RESPONSIBILITYWe will actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.文华东方的业务守则・令客人完全称心满意我们会致力了解客户和客人的需要，途径包括聆听他们的需要，并充分准确和有效率地做出回应。我们会因应他们的需要，设计和推出我们的服务和产品。事实上，我们有责任超越客人预期的水准，预测继以实现特们的愿望，为他们带来惊喜。・与同事紧密合作我们会提倡在合作无间的气氛下分担和分享职务、责任和他人对我们的认同。我们与同僚紧密合作，彼此尊重和信任，那么定会比一人之力发挥更强的力量，对集团的成功定能贡献更大。・营造积极投入的气氛我们须向文华东方酒店集团每位成员负责，营造一个充满关怀、进取精神和良好的工作环境。我们作为酒店业的领导者，必须承诺鼓励员工做到最好，方法是积极培训、使工作更具意义、促进个人发展，及鼓励员工发挥独立和主动的精神。・做到最好我们将成为酒店业内力求创新的领导者，并会继续提高产品和服务的质素。我们会向供应商以合理价钱争取质素最高的产品和最上等的服务。・保障股东权益我们承诺与公司同步成长。我们所获取的成绩将可带来可观的投资收益，继续成为业内利润最高的公司之一。・遵守规则我们会在酒店内部和对外的关系上保持廉洁、公正和诚实的原则，时刻紧记履行我们的承诺。・尽职尽责我们会积极参与环境的改善工作，就如我们将会使社会和旅游业组织里负责人的一员。MANDARIN ORIENTAL PUDONG, SHANGHAISpectacularly located on the banks of the famed Huangpu River, Mandarin Oriental Pudong, Shanghai will mark the highly anticipated debut of our acclaimed hotel group in China’s commercial capital.Our tower of luxury is set amidst the futuristic skyscrapers of the Lujiazui Central Financial District in the heart of Pudong, adjacent to the iconic Riviera Twinstar towers in CITIC Pacific’s new Harbour City development. Our guests’ experience will be distinguished by our legendary Mandarin Oriental service and interiors that are the ultimate in contemporary style.GUEST ROOMS AND EXECUTIVE APARTMENTS・Guests can look forward to an extraordinary level of luxury, exceptional spaciousness and sweeping views over the Huangpu River.・The 362 guest rooms and 210 serviced apartments are preeminent in luxury design. Interiors are finished to a height of sophistication synonymous with Mandarin Oriental, including first-class technology.・Our Club Lounge offers further levels of exclusivity with private check-in, business facilities and refreshments throughout the day.・Our legendary service promises true moments of delight for all our guests.RESTAURANTS AND BARS・The world’s leading designers and gourmets have collaborated to introduce six superb new restaurants and bars to Shanghai.・We are establishing the premier destination for Chinese fine dining in the city, our Mandarin Grill follows the traditions of our legendary Hong Kong restaurant, and an all-day dining restaurant features a dramatic show kitchen.・Guests can also enjoy sophisticated cocktails in the bar, afternoon tea at the elegant lobby lounge, and sweet temptations at the Mandarin Oriental cake shop.SPA & FITNESS・Our spa is an exquisite sanctuary of relaxation.・Featuring our Mandarin Oriental signature treatments we provide rejuvenation for body, mind and spirit.・Each of our 13 spa suites is an oasis of serenity; there are two couple’s suites and two magnificent VIP suites.・Spectacular heat and water facilities complete a spa journey for all the senses.・Leisure facilities include a 25 metre indoor swimming pool and high-tech fitness centre.MEETINGS AND EVENTS・Function spaces have soaring double height ceilings, reflecting the spaciousness that is a theme throughout our hotel.・A versatile range of rooms includes a grand ballroom seating 500 guests, a junior ballroom seating up to 250, and nine meeting rooms that can be configured to your needs.上海浦东文华东方酒店・资料概览上海浦东文华东方酒店位于黄浦江畔，酒店备受瞩目，是我们酒店集团在中国的经济之都开设的第一家豪华酒店。酒店建筑物位于浦东核心地段陆家嘴金融贸易区的摩天大楼群的中央，紧邻中信泰富的新海港城开发项目中标志性的浦江双辉大厦。富有传奇色彩的文华东方服务和终极现代风格的内饰将确保我们的宾客获得独一无二的体验。・客房及行政公寓客人可在这里找到最极致的奢华、宽敞的空间和欣赏黄浦江的绝佳视野。我们的 362 间客房和210 间行政公寓采用奢华设计。内部装饰秉承文华东方一贯的精巧风格，房内均配备顶级高科技设备。我们的行政休息厅全天都可提供高标准的私密尊享空间、商业设施和娱乐设施。我们富有传奇色彩的服务能为我们所有的宾客带来真正的愉悦时光。・餐厅和酒吧世界领先的设计师和美食家共同合作在上海引入 6 所高品质的新餐厅和酒吧。我们倾力打造全上海最精致的中式美食目的地；我们的西餐厅将在令人惊叹的环境中为您提供最好的菜肴；全天候餐厅采用引人注目的开放式厨房。客人也可以在酒吧享受精致的鸡尾酒，大堂酒吧享受下午茶，或者在文华东方蛋糕店品尝甜蜜诱惑。・水疗及健身设施我们的水疗及健身设施是高雅的放松圣地。水疗提供文华东方招牌式的疗法，让您疲惫的身心得到充分恢复。13 个水疗套房安静怡人，其中包括 2 个情侣套房和 2 个华丽的 VIP 套房。令人惊叹的热疗及水疗设施是满足您的感观的水疗之旅的绝佳保障。奢华设施包括 25 米长的室内游泳池和高科技健身中心。・会议及活动设施双倍高度的楼高可为活动提供理想的宏大空间，整个酒店宽敞的空间也在这里得到完美体现。酒店拥有各种房间，包括 500 座的宴会厅、250 座的宴会厅、可满足您各种需求的 9 个会议室。酒店临时办事处新上海国际大厦 5 楼 B 座中国上海浦东新区浦东南路 360 号，邮编 200120电话：+86 (21) 2082 9888